Waxing Specialist (Cerologist)

SUMMARY:
The Waxing Specialist (Cerologist) is accountable for all service provision, minimal waxing standards, customer service
standards, and general day to day operations as it relates to client management.
ESSENTIAL FUNCTIONS:
1. Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.
2. Actively engage in implementation of ongoing process improvement and embrace a learning environment and company initiatives.
3. Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.
4. Accountable for efficient, effective and high quality service provision following all defined minimal waxing service standards. Will follow all policies and procedures to accomplish these standards. Includes: body and facial waxing, and lash/brow tinting services (where applicable).
5. Support and protect our culture including teamwork, non-competitiveness, non-client thieving behavior.
6. Other duties as assigned in the spirit of teamwork.
7. Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.
8. Advertising and marketing as requested including canvassing and working special promotions.
EQUIPMENT:
Wax Pot, Magnifying Lamp, Massage Table, Tweezers, Scissors, High Frequency Machine, Phone,
Computer/Keyboard, Computer Printer, Misc. Office Supplies, Vacuum Cleaner/Shop Vac.
ADDITIONAL FUNCTIONS:
1. Coverage of shifts in short-notice/emergency situations (sickness, etc.)
2. Support front desk operations as needed.
3. Participate in defined community outreach requirements (volunteerism).
SUMMARY:
The Cerologist is accountable for all service provision, minimal waxing standards, customer service
standards, and general day to day operations as it relates to client management.

ROLE SCOPE AND COMPLEXITY:
The Cerologist reports directly to salon manager/salon lead and indirectly to all members of ownership and is accountable for all service provision. The Cerologist is accountable for meeting established minimal waxing and customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers). Also accountable for client retention and referral networks. WORK REQUIREMENTS:

• Must be able to endure standing up to 8 hours per day or 40 hours per week or more.
• Must be able to lift and carry up to 50 lbs.
• Must be able to push/pull up to 50 lbs.
• Must be able to climb a ladder.
• Must be able to repeatedly bend, twist, kneel/squat and reach overhead during shift.

Overall Level of Work: Falls within the MEDIUM RANGE:
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work.

Tasks: Job Demand:
Floor to waist: 52 lbs Occasionally
Waist to eye level: 43 lbs Occasionally
Two handed carrying: 43 lbs Occasionally
One handed carrying: 20 lbs Occasionally
Pushing: 50 lbs Occasionally
Pulling: 50 lbs Occasionally
Sitting: Occasionally
Standing: Constantly
Work arms over head-standing: Occasionally
Work bent over-standing/stopping: Occasionally
Work kneeling: Occasionally
Climbing stairs: Occasionally
Repetitive Squatting: Occasionally
Walking: Occasionally
Climbing a ladder: Occasionally
Repetitive truck rotation-standing: Occasionally
Balance on level surfaces: Occasionally
Balance on uneven surfaces: Occasionally
Balance on ladder: Occasionally