Customer Care Phone Reps! Multiple Opportunities

Deliver first class customer service to JCPenney customers via the phone and online services. Training Classes are ongoing and last 3 weeks, 5 weeks, or 6 weeks depending on the department hired for beginning Feb 26, 2018 and March 12th. See specific positions below for class times. Class start time for Feb 26 is 9 am - 5:30 pm. Class start time for Mar 12th is 3:30 pm - 11 pm. Various full time and part time shifts are available between the hours of 7 am - 12 am and may be selected during the interview process. ATTENDANCE AT ALL TRAINING FOR EACH DEPARTMENT IS MANDATORY. IF YOU CANNOT ATTEND THE TRAINING, PLEASE DO NOT APPLY AT THIS TIME. Please review shift availability below and indicate to the interviewer during any phone screen you may have.

General Description

Provides basic to high level/de-escalation customer service via the telephone and other media sources with the primary objective of taking sales orders, suggesting additional products and/or services, or customer resolution depending on the customer needs. Individuals will be considered for the following positions depending on job history, skill level, and previous contact center experience.

Champ 1: Entry level customer care. Generally requires at least 6 months of call center/customer service experience. Applicants must be able to complete phone orders, establish a positive customer experience, navigate various computer systems, and complete the customer contact experience in a professional and respectful manner. Class start time for Feb 26 is 9 am - 5:30 pm. Class start time for Mar 12th is 3:30 pm - 11 pm. Go to this link to immediately complete a JCPenney application for this position: Http://jobs.jcp.com/jobs/1372484-customer-care-customer-care-rep Shifts available after training which includes every other weekend on.

Furniture Customer Care: Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed. Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders. Handles escalated calls from customer. Generally requires 2 years of contact/call center experience. Class dates and start times are Feb 26th, 7:30 am - 3 pm and Mar 12th, 7:30 am - 3 pm for six (6) consecutive weeks. To specifically apply for this position go to http://jobs.jcp.com/jobs/1082183-customer-care-furniture-rep

Major Appliance Customer Care: Completes all required customer related transactions *Customer Engagement / Education* Provide excellent service in a multi skills environment that includes verbal, written and live chat communication methods.Communicate with 3rd party vendors when necessary to assist with customer resolution. Generally requires 2 years of contact/call center experience. Training Classes Start February 26th, 3:30 pm - 11 pm Monday - Friday, for 5 consecutive weeks. To immediately be considered and to apply for this position go here http://jobs.jcp.com/jobs/2383127-major-appliance-customer-care