Account Representative

The Account Representative will support our Federal student loan and debt reconciliation contract by providing performing collection activities on receivables.
Responsibilities & Duties:
The Account Representative will locate and communicate with consumers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements.
Ensure accounts are worked within client standards and Federal regulations
Profile consumers and obtain financial information.
Make required number of phone calls daily as determined by management.
Update consumer demographic and financial information
Refer accounts for legal or administrative wage garnishment processes, as required by department and/or client requirements
Perform skip tracing to locate consumers
Effectively communicate with third parties to obtain location information
Profile accounts that are determined un-locatable or exhausted
Maintain file of accounts per client standards
Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as required
Minimum Qualifications:
High school diploma or GED certificate
6 months work experience
US Citizenship is required per the contract
Must be able obtain and retain a 5C suitability clearance
Preferred Qualifications:
Associates degree
An active 5C suitability clearance
6 months collections industry experience
Knowledge, Skills & Abilities:
Microsoft Office applications experience
Use skip-tracing tools to locate the consumers
Good written and verbal communication skills
Demonstrated experience maintaining and handling confidential information discreetly
Ability to maintain confidential information