Tea Shop Shift Manager

Shift
Manager

We are looking for a Shift Manager to oversee tea shop
operations in conjunction with the owners, including welcoming and serving guests.

In the absence of the owner, the Shift Manager makes sure
everything runs smoothly, including managing when employees arrive at work and
leave. They also take inventory before closing time to ensure no one made any
mistakes.

Shift Manager
Responsibilities include:

·
Delegating tasks to tea shop staff and supervising their
performance

·
Maintaining a fully-stocked inventory and ordering food
supplies, as needed

·
Addressing guest inquiries and ensuring compliance with safety
regulations, HACCP and COVID regulations.

·
Arrange to have shifts covered (e.g. when employees take time
off)

·
Help staff resolve on-the-job challenges

·
Track daily costs and revenues

·
Balance the cash register at the end of the shift

·
Coordinate with suppliers as they deliver food product orders

·
Ensure client satisfaction and gracefully handle any complaints

·
Open or close the restaurant (when responsible for the first or
last shift)

·
Inform the next Shift Manager about pending tasks

·
Report maintenance and training needs

Requirements and skills

·
Proven experience as a Shift Manager or relevant role

·
Good knowledge of food industry operations (like managing
reservations and payments)

·
Availability to work different shifts, including weekends

·
Basic knowledge of bookkeeping procedures

·
A guest service approach with the ability to manage complaints
with professionalism

·
Excellent organizational skills

·
Team management abilities

·
Communicate with guests and other employees to find a compromise
keeping both parties happy

·
Must be detailed oriented and attentive to guests needs.

You will be the face of our tea shop and an important member of a
small team. The job requires careful
attention to detail at all times, and each team member plays an important role
in creating a welcoming, comfortable and relaxed atmosphere. Our guests should feel the same warm welcome
they would feel as a guest in our own home. Attention to every detail is of utmost
importance.