Customer Service Level 1/Level 2 Help Desk Technician
- Publish Date: 10-19-2014 01:06:01 |
- Contact: MPCSG, Inc |
- Location: Phoenix |
- Place: Phoenix |
- 691 times displayed |
Job Description: our Company Group offers strategic advice to help you with the complex problems related to your global services. Through our practical consulting, original research and industry resources, we help you get the maximum value from your back- and middle-office services.Our advisors — equipped with our function-specific research — possess the comprehensive knowledge in wide range of areas including IT Infrastructure, IT applications, Finance and Accounting, Human Resources, Procurement and Contact Center Services. They will complement your internal team’s focused experience and expertise with a broad view informed by our work with multiple projects in your functional area.Job DescriptionResponsible for Microsoft System Center Configuration Manager (SCCM) toolset used to manage and maintain all devices on the network. Manage the computing environment and provide information assurance and protection to ensure the availability, integrity, authentication, confidentiality and non-repudiation of information and information systems. Continually update desktop systems with the latest software and security patches to minimize security vulnerabilities using Microsoft System Center Configuration Manager (SCCM). Protect information systems and data against tampering using approved and provided anti-virus software according to established security policies and procedures. Troubleshoot and monitor the success of all SCCM pushes and correct any errors. Provide server support for bases internal server infrastructure to included supporting desktop and messaging services, as well as operational support (hosting services) for servers, clusters, Domain and Print Servers, and Enterprise Backup Systems. Server support includes management of support for file and print services, application servers (including email), domain controllers, web servers, and database servers. Services are proactively monitored using a variety of tools for collecting information and issuing alerts. Routine maintenance and upgrades that may affect customer availability are normally performed outside of normal business operational hours. Server support includes disaster recovery planning and implementation services.RequirementsApplicant must be knowledgeable of and proficient in server operating systems including: Windows Server 2003 Standard Windows Server 2003 Ent Windows 2008 R2 Standard VMWARE ESX 4 Cisco Appliance (Cisco call manager)Applicant must be knowledgeable of and proficient with the following functions/capabilities: Microsoft SCCM Domain Controllers CISCOWORKS and Cisco Call Manager Avaya Call management Retina Scanner Remedy ARS Backup Server Proxy Authentication Web Server and Web Development.The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Our team will provide you a new level of insight to successfully address the rising pressure to delivery ROI quickly within the already challenging service delivery environment —whether that means optimization of your existing internal services, creation or transformation of your shared service center or global in-house center (GIC), outsourcing your services, or incorporating a blended or hybrid solution.Let us help you take the first step on your pathway to long-term returns.