Sponsored Links

 

 

Job > IT Jobs

Field Services Technician/Customer Engineer (ATM Technician)

  • Publish Date: 09-28-2015 22:38:27 |
  • Contact: Schoening Technology Group |
  • Location: Fort Lauderdale |
  • Place: Fort Lauderdale |
  • 244 times displayed |
Job Description Client: NCR Corporation Job Title: ATM Technician Locations: Fort Lauderdale, FL - Candidate will cover clients sites within 50-70 miles radius of Fort Lauderdale, FL. Rate: $22/hr (plus $0.42/mile reimbursement) W2 or 26/hr 1099 Interview: No. Candidate will be hired on resume and successful completion of Background Check/Drug Screening Start Date: ASAP - but subject to timely completion of Background Checks and Drug Screening. This is a full time position. Technicians clock minimum of 40 hrs weekly. Our client NCR does not provide vehicle. Consequently candidate for this position are required to have a valid driver's license and a personal car. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: • Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction • Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25) • Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support • Provide installation, maintenance and repairs on ATM (Automated Teller Machine - second line maintenance) and other electromechanical equipment at various locations within an assigned territory/region • Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level • Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary • Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures • Represent NCR in a manner that reflects positively on the image and reputation of the company • Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements • Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services • Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation • Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management • Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment • May require prolonged travel, “Road Warrior” status with up to 60% travel. Carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities. BASIC QUALIFICATIONS: High School Diploma or equivalent 3-5 years of experience in repairs of any of ATM, Electronics, Electro-Mechanical or Automated Equipment and/or devices. A+ Certification Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products Systems Architecture (e.g., Client/server architecture, Web based systems) Ability to work a flexible schedule including nights, weekends, overtime, flex shifts Interested candidates should apply with a copy of resume

Sponsored Links